01686 62 35 35

Privacy Policy

Here at Stuart Jones Pianos, we take your privacy very seriously. The following document outlines how we protect any information you share with us when you use this website, or make a transaction within our online store. If at any stage we ask you to provide information which identifies you when using this website,  it will only be used in accordance with this privacy statement. We reserve the right to amend this policy on occasion by updating this page. You should check this policy from time to time to make yourself aware of any changes and that you are happy with them.

For the purpose of the Data Protection Act (1998), the data controller is Stuart Jones Piano Sales Ltd. Unit 20 Mochdre Enterprise Park, Newtown, Powys, SY16 4LE.

What We Collect

We may collect the following information:

  • Name
  • Contact Information
  • Email Addresses
  • Demographic information such as postcode, preference and interests
  • Other Information potentially relevant to customer surveys and/or offers
  • Information that you provide on our website by filling in forms. This includes information provided at the time of registering on our site, subscribing to our service or requesting further services. We will also ask for some information when you report a problem with our site.
  • When contact is mad, through this website, there will be a record made.
  • Details of your visits to our site including but not limited to: web blogs, operating systems, browser usage, communication data. This may be required for our own billing purposes or otherwise and the resources that you access.
  • We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.
  • Your payment information (e.g. credit card details) provided when you make a purchase from us is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

We collect the personal information in the following ways:

  • When you provide information by filling in a form whether on our website or a paper form.
  • When you correspond with us by email, phone or other ways.
  • Enter a competition, promotion or survey.
  • When you participate in discussion forums or other social media on our site or sites managed by us.
  • Information from third parties including business partners, service providers, technical sub-contractors, payment and delivery services, advertisers when you have given permission to share it with us.
  •  From publicly available services to keep your information up to date for example the Post Offices National Change of Address database.

What We Do With The Information We Gather

There is basic information which we require, to best understand exactly what your needs are, and to provide the best service possible, at all times. The information that we gather where possible is used for:

  • Internal record keeping
  • Providing the best products and services
  • We may periodically send promotional materials about sales or products
  • There may be occasions where we contact you for market research purposes. This contact may come in the form of email, post, phone or fax. We may also shape our website changes depending on market research results.


We are committed to ensuring the information you provide us is safe and secure. To prevent unauthorised access or disclosure, suitable physical, electronic and managerial procedures have been implemented, to safeguard all information collected online.

All information you provide to us is safely stored on secure servers. Any payment transaction made online will be encrypted. Where you have given or chosen a password which enables you access different areas of the site we ensure that password is protected. Is it also advised that you keep this password confidential at all times so that no mistake can made on your account.

It must be stated that, unfortunately no transmission of data via the internet is 100% secure. We will do our utmost to protect your data but must emphasise there is a risk. Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access.

Cookie Policy

A cookie is a small file that asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or lets you know when to visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, like and dislikes by gathering information about your preferences.

We log cookies to identify which pages are being used most regularly, to aid us in analyse data for website improvement. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies data enable us to:

  • Estimate our audience size and usage pattern
  • Store information about your preferences and to allow us to customise our site accordingly
  • To speed up customer searches to the correct information
  • To recognise when you return to our site

Overall, cookies help provide you (the customer) with a better, more efficient website to shop on. A cookie in no way gives us access to your computer or any information about you other than data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies and may not ask permission given they are such common practice but you are welcome to decline if you wish. However, this may affect you in taking full advantage of our website.

List of Cookies We May Collect

Cookie Name Cookie Description
Cart The association with your shopping cart
Category_Info Stores the category info on the page, that allows to display pages more quickly
Compare The items you have in compare product lists
Cookie Name Cookie Description
Currency Your preferred Currency
Customer An encrypted version of your customer id with the store
Customer_Auth An indicator if you are currently logged into the store
Customer_Info An encrypted version of the customer group you belong to
Customer_Segment_IDS Stores customer Segment ID
External_No_Cache A flag, which indicates whether caching is disabled or not
Frontend Your session ID on the server
Guest-View Allows guests to edit their orders
Last_Category The last category you visited
Last_Product The most recent product you viewed
Newmessage Indicated whether a new message has been received
No_Cache Indicates whether it is allowed to use cache
Persistent_Shopping_Cart A link to information about your cart and viewing history
Poll The ID of any polls you have recently voted in
Pollin Information on what polls you have voted on
RecentlyCompared The items you have recently compared
STF Info on products you have emailed to friends
Store The store view or language you have selected
User_Allowed_Save_Cookie Indicated whether a customer allowed cookies to be used
Viewed_Product_Ids The products that you have recently viewed
Wishlist An encrypted list of products added to your wishlist
Wishlist_cnt The number of items in your wishlist
_GA Google Analytics – used to distinguish users

Links To Other Websites

Our website may contain links to other websites that may be of interest to you. However, we must point out that once you enter another website of interest we have no control over said website. This therefore means that we cannot be responsible for the protection and privacy of any information which you provide to other websites. You should always view each websites privacy statement individually.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • We do not send many emails but if you do wish to unsubscribe from then this is possible through clicking the relevant boxes on emails
  • You can contact us directly to take you off mailing lists through any communication method on our contact page.

We do not sell or, distribute or lease your personal information to third parties unless we have your permission by law to do so. We may use your information to provide you with related material to your website searches that we think you would find interesting (i.e. piano information clips). We may disclose certain personal information to comply with legal obligations such as fraud protection and credit risk reductions.


If you have any questions about this privacy policy or your rights regarding processing your personal information, or wish to make a complaint please contact:

Stuart Jones Piano Sales Ltd, Unit 20, Mochdre Industrial Estate, Newtown, Powys, Sy164LE. 01686 62 35 35

Updated on 11th July 2018.


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